Ilara was founded to bring diagnostic support and essential tests to patients and providers who currently are unable to access these basic life-saving tools. We partner with companies that are disrupting the diagnostic device landscape, integrate their devices into our tech platform, and offer this diagnostic package plus smart financing to health facilities in peri-urban areas across Africa. As a result, our facilities are now able to offer their patients essential tests through our affordable, tech-enabled, point of care (POC) diagnostic suite.
The suite of software services we are building as an overlay to the existing hardware-based platform will enable our facilities to reach a wider number of patients and drive patient engagement through what we call our closed loop patient management system. This system includes patient and provider portals, automated care programs based diagnostic device results, and a remote care platform for clinics.
You’ll be joining a fast-paced startup environment and have an opportunity to make a large impact on Ilara’s product development at an early stage. The work you do will have an impact on bringing better healthcare services to communities in peri-urban and rural areas of Kenya.
We’re all super passionate about the work we do, and are looking for people with a drive to make real change in the world!As anAccount Executive, you will be responsible for developing relationships with key decision makers to understand what is required to add value in boosting revenue growth, exceeding customer expectations and proper device utilisation. You will liaise with cross functional internal teams to continuously improve the entire customer experience.
Responsibilities
Building strategic relationships with your set of customers & delivering high value to customers with an objective to have loyal and long lasting customers.
Leads communication efforts between accounts and Ilara Health in establishing recurring calls, business reviews, and visits.
Proactively assesses, clarifies, and validates customer needs on an on-going basis.
Provides customer feedback for product development representing the voice of the customer as needed.
Growing and developing existing clients through account specific growth strategies.
Address customer problems and complaints to maximize satisfaction.
Be accountable for the commercial performance & growth in share of wallet of accounts.
Work with cross divisional teams to meet the objectives and goals of the account program
Proactively report all market, account and competitive information to the Head of Customer Success.
Build strong communication with the sales, product development and operation teams that support the account to establish high customer satisfaction.
Skills
Be obsessed with the customer's needs.
Ability to manage the whole relationship cycle.
Negotiation skills to craft solutions for our customers.
Good time management to prioritize work accordingly.
Collaboratively work with internal departments for customer satisfaction
Who You Are
Atleast 2 years experience in a similar field
Ability to understand medical devices and healthcare value chain
Willingness to initiate and build relationships
Self-starter who is capable of working autonomously
Job Requirements
Required education
: Diploma, Associate's degree
Required relevant work experience
: 2 years
Required languages:
English (Spoken: fluent | Written: fluent)Swahili (Spoken: fluent | Written: fluent),
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
Want to see how you rank against other applicants?
Get detailed analysis on Fuzu Instant Feedback
YouVS
Sign up to learn more
