The ideal candidate will manage the day-to-day company operations as well as offer Customer support to our clients.
About us
Focus Mobile Ltd is a Kenyan mobile technology company that provides robust messaging platforms to businesses and individuals alike. Our flagship product, smsleopard.com, has been designed and developed with the end user in mind. We have global ambitions - to build world-class quality solutions that can be exported across Africa and ultimately the world.
In view of this, we have an opening for the position of an Administrator who is passionate about people and growing brands.
Job Summary
The ideal candidate will manage the day-to-day company operations as well as offer Customer support to our clients.
**Key Responsibilities
The Administrator will undertake the following tasks:**
• Coordinate office activities to enhance efficiency and compliance with company policies,
• Manage all office correspondence including email, postage and packages,
• Support budgetary and bookkeeping activities,
• Create, file and update records with personnel, client and any other data as required,
• Prepare proposals and presentations as requested,
• Coordinate recruitment of additional Staff as needed,
• Ensure the Staff have what they need to stay motivated and productive,
• Actively engage clients through live chat, email or phone and respond to them accordingly,
• Assist clients with general inquiries as well as any technical issues that might arise and escalating them to the right persons for resolution,
• Handling of any other tasks that might be allocated from time to time.
Qualifications and Skill set
• Advanced Diploma or a Bachelor’s degree in Business Administration/Management, Customer Service, Marketing, Communication or related field
• Certification in Human Resource Management and Customer Care/Service (an added advantage)
• Data management and analytics skills
• Working knowledge of live chat systems, phone and email
• Excellent knowledge of MS Office applications as well as Google docs
• Hands on experience with CRM tools
• A minimum 5+ working experience in an Administrative role in a fairly busy business environment,
• Customer service experience an added advantage
• Between 28 to 35 years of age
Attributes
• Excellent communication skills (both oral and written)
• Excellent phone and email etiquette
• Excellent organizational skills
• Strong work ethic
• Passion for customer service
• Critical eye for detail
• Diligent and self-driven
• Ability to work well within a team
• Possess a pleasant personality and dependable
• Ability to work with little or no supervision
• Problem solver with the ability to manage different temperaments
• Multitasking skills
Interested persons are welcome to submit their applications by
6.00 pm on the 15th April 2021
. Include the names of three (3) referees as well as their mobile phone contacts and email addresses in your resumes.
The successful candidate will upon selection and confirmation, be entitled to the following benefits:
· A competitive remuneration package
· A medical insurance cover
· Training opportunities
Only shortlisted candidates will be contacted. Focus Mobile Ltd is an equal opportunity employer.
