Job Purpose
The incumbent will be responsible for providing operational and technical support for the business applications and digital channels.
Key Responsibilities
To provide General Support of all the Applications including the Core Banking System & Channels for the users and escalate to the L2 Support
To provide ongoing technical maintenance and usage support of business applications to maintain their reliability and business benefits.
To manage the failover activities for all the Applications from the PRD Data Center to the DR Datacenter during the disaster or simulation
To provide expertise on new applications, new requirements, upgrades, etc. as a Team Member for the Application Support Team.
To provide ongoing technical maintenance and usage support for Digital Channels like Internet Banking, Mobile Banking, ATMs and CDMs.
To be the technical lead and provide support on projects involving new applications, upgrades of applications and databases and channel upgrades and addition of new features to digital channels & CBS.
To update the superiors as per the reporting structure on the status of the overall issues and resolutions.
To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team.
To maintain updated knowledge with respect to relevant technology, equipment, and/or systems.
To provide technical support on issues and problems encountered during the EOD/EOM/EOY process.
To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines.
To provide support and testing of any new business requirements and customizations on the core applications.
To ensure all technical audit issues related to business applications and channels are closed.
To provide on-call support and problem resolution for computer applications, including post office hours and holidays.
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Job Requirements
Bachelor's degree in Computer Science or equivalent
Knowledge of Islamic Banking principles and Shariah laws will be an added advantage.
Minimum 3 years of experiences in similar domain
Core Banking & Channels Application support skills
