Job Summary
The Application Analyst and support specialist will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system.
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:5 years
Job Description/Requirements
Role Purpose
The
Application Analyst and support specialist will work closely with
country, regional and centre based teams to provide resolution to
support tickets raised through the service desk system. The role holder
will work closely with country, regional and centre based teams to
provide reporting and analytical information on the organisations
Enterprise applications to assist in the running of an efficient and
effective global function. The Application Analyst and support
specilaist will work with the Technical Architect, Suppliers and other
System Administrators in other locations to provide a reliable, scalable
and performant systems to all SCI countries and those members that
participate in the shared service. In the event of a major humanitarian
emergency, the role holder will be expected to work outside the normal
role profile and be able to vary working hours accordingly.
QUALIFICATIONS AND EXPERIENCE
Essential
Computing Degree - BSc,BA or equivalent.
Strong web/collaborative development and support experience required
Strong experience with
SharePoint 2013 and/or SharePoint Online required (i.e. experience and
knowledge of key SharePoint functional abilities such as sites,
communities, content editing, search, term sets, my sites)
Use of MS Flow (Power Automate) and PowerApps to create and rapidly deploy business solutions
Excellent knowledge of Active Directory and DNS
Good experience with collaborative/training applications such as SkypeForBusiness/ MS Teams
Knowledge of relational databases (eg. MS SQL server)
Cultural awareness and
experience of delivering global web solutions that cater for local needs
(eg. area with poor bandwidth, multiple character sets, etc.)
Good communication skills
(written & oral English), including the ability to communicate and
present both at a technical and non-technical level
Able to demonstrate instances of initiative that have delivered organisational benefits
Outstanding customer service orientation and follow-up skills
Strong analytical and problem solving skills
Ability to work independently without direct supervision
Ability to learn new web/collaborative systems and applications quickly
Ability to work well under pressure
Understanding of basic networking / infrastructure knowledge
Experience with Microsoft IIS and/or Apache
Desirable
Experience in organisations with overseas activities
Non-profit sector knowledge/experience
Experience with administration of Office365
Programming knowledge in diverse applications/languages
The ability to converse in languages other than English
Auditing skills/experience
Administrator level knowledge of Jira
Experience in working with offshore project team members
Experience in SharePoint application development on the .net platform (C#) including the use of HTML, CSS and javascript
Understanding/ experience in SharePoint PowerShell cmdlets
The Organisation
We
employ approximately 25,000 people across the globe and work on the
ground in over 100 countries to help children affected by crises, or
those that need better healthcare, education and child protection. We
also campaign and advocate at the highest levels to realise the right of
children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
No child dies from preventable causes before their 5th birthday
All children learn from a quality basic education and that,
Violence against children is no longer tolerated
We
know that great people make a great organization, and that our
employees play a crucial role in helping us achieve our ambitions for
children. We value our people and offer a meaningful and rewarding
career, along with a collaborative and inclusive environment where
ambition, creativity, and integrity are highly valued.
Application Information:
Please
attach a copy of your CV and cover letter with your application, and
include details of your current remuneration and salary expectations. A
copy of the full role profile can be found athttps://kenya.savethechildren.net/careers.
We
need to keep children safe so our selection process, which includes
rigorous background checks, reflects our commitment to the protection of
children from abuse. All employees are expected to carry out their
duties in accordance with our global anti-harassment policy.
Save the Children is an equal opportunity employer and seeks to employ and assign the best-qualified talent.
Disclaimer:Save the Children International does not charge any kind of fee at
whichever stage of the recruitment process, nor request for medical
examination or records and does not act through recruitment agents
whatsoever.
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