Area Manager - Creamy Inn At Simbisa Brands Kenya Limited

JOB PURPOSE
To manage the daily affairs of the specific brand stores in such a manner that daily turnovers, budgeted gross profits are attained through consistent upholding of set operation standards whilst enhancing fulfillment of total customer satisfaction.
Key duties & responsibilities among others will be:-
Ensure consistent and strict adherence to standard operating procedures and brand standards
Oversee the operation of specific brand stores to ensure the achievement of maximum sales and profit through a motivated, high performing and skilled team who always deliver "Simbisa Kenya experience".
Ensure provision of satisfactory customer service and value for money
Ensure customers are handled in a friendly ,courteous and professional manner
Ensure customer complaints are solved promptly and accurately
Actively model and encourage the Simbisa Kenya values of pride, passion, courage and integrity in all dealings with Simbisa Kenya family.
Ensure all food served to customers is to the SBKL specification –quantity, quality and temperature.
Ensure the teams in the stores are motivated and the primary focus being customer satisfaction
Ensure all customer complaints are responded to. Additionally, inform the affected stores in order to avoid recurrence
Maintain communication with customers through the store managers while acknowledging regulars'
To organize and co-ordinate any special functions designed to improve the relationship between Simbisa and its customers and suppliers
Work with Store Managers and ensure that every store in Simbisa group grows year on year in customer count as well as turnover
Upholds commitment of all safety and sanitation practices
Evaluate health and safety practices against standards
Ensure all equipment is maintained and operating according to set operational standards

QUALIFICATIONS
Bachelor's degree in Business administration, Management or a related field
Proven experience in a leadership or Management role, preferably within a hospitality environment
Strong understanding of business principles, operations and financial Management
Good leadership skills
Good communication and negotiation skills
Excellent planning and organization skills