Assistant Collection Associate

About Ilara Health At Ilara Health we are building a network of primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africa's under-served communities through our diagnostic devices & solutions. Founded by entrepreneurs passionate about healthcare, Ilara Health brings in technology powered diagnostics from around the world and provides financing to make these diagnostics available in low to middle income communities, all integrated via a tech platform. Ilara Health is a venture funded company on an aggressive growth path and this is an opportunity to get into an exciting, early stage tech startup that is bound to make an impact on healthcare outcomes in Africa. Job Level : JL-1 Job Title : Assistant Collections Associate Years of Experience : 1-2 years Reporting to : Credit & Collections Manager The role The Assistant Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions. Responsibilities: Keep accurate records of all collection activities Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company Negotiate payment plans and arrange for payment of outstanding balances Monitor payment arrangements and follow up with customers as necessary Provide exceptional customer service and handle customer complaints and inquiries on payments Identify and escalate non performing accounts as per the escalation policy Adhere to all company policies and procedures related to collections Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues. Conduct field visits where necessary as per the credit and collections policy Meet or exceed collection targets and goals Requirements Bachelor's degree in a business or related field 2-3 years of experience in collections or a related field Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc Who You Are Excellent communication and negotiation skills Strong attention to detail and ability to manage multiple tasks simultaneously Ability to work independently and as part of a team Ability to maintain a positive attitude and work well in a fast-paced environment