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Assistant Ict Officer

Assistant Ict Officer
Company:

Un High Commissioner For Refugees


Place:

Central


Job Function:

Customer Service

Details of the offer

Job Summary

Applications are invited from qualified persons for the above vacant position.

Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:2 years
Job Description

Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction
on Recruitment and Assignment of Locally Recruited Staff (RALS).
Applicants must be nationals of, and be locally recruited within the country of their employment.

Duties and Qualifications

Assistant ICT Officer

Organizational Setting and Work Relationships
Under
the technical supervision of ICT Officer or Administrative Officer, the
Assistant ICT Officer implements the ICT operational plan in a
well-defined geographical area. The incumbent provides technical
supervision and guidance to locally recruited staff and ensure that ICT
equipment is fully operational at all times. S/he receives technical
support and guidance from their supervisor.
Internally, the incumbent
liaises directly with own Service Delivery Team on a daily basis as
well as with end users to clarify, analyse and resolve reported issues.
S/he may also liaise with external service providers, as required, to
resolve escalated infrastructure issues.

All UNHCR staff members
are accountable to perform their duties as reflected in their job
description. They do so within their delegated authorities, in line with
the regulatory framework of UNHCR which includes the UN Charter, UN
Staff Regulations and Rules, UNHCR Policies and Administrative
Instructions as well as relevant accountability frameworks. In addition,
staff members are required to discharge their responsibilities in a
manner consistent with the core, functional, cross-functional and
managerial competencies and UNHCR¿s core values of professionalism,
integrity and respect for diversity.

Duties
- Participate in
the assessment of operational and security infrastructure needs in each
UNHCR office in the area of responsibility (AOR).
- Support the
implementation of the ICT operations plan and thereafter ensures that
all equipment is in good working conditions at all times as to meet the
ICT needs of the offices.
- Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.
-
Monitor and coordinate the work of other ICT staff as directed by the
Head of Offices in accordance with the standards set by Headquarters.
- Maintain an up-to-date inventory of all infrastructure equipment under AOR.
-
Provide coaching and training to ICT staff and users. Draft procedures
and instructions to promote a better understanding of the use of the ICT
equipment.
- Participate in the assessment of security related
projects in coordination with the Field Security Officer and assist in
the formulation of recommendations on security communications.
- Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
-
Liaise with the National Regulatory Authority to ensure that licenses
and permissions required to operate UNHCR telecommunications networks
are granted.
- Actively participate in ICT related meetings to ensure
that all decisions taken meet UNHCR¿s operational and security
requirements.
- Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For
P1/NOA - 1 year relevant experience with Undergraduate degree; or no
experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education
ICT; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
*Satellite Communications;
*ITIL V3 Foundation Level
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
-
Hands on experience working in current versions of Microsoft Windows
Server, Active Directory, SQL Server. SharePoint, Hyper-V and network
monitoring software.
- Knowledge of VoIP technology and network systems.

Desirable
- Hands-on experience with wireless and VoIP systems and knowledge of network monitoring software.
- Hands-on experience with current Microsoft technologies (Windows 7, Office 2010/2013, IIS, Lync, etc.).
- Microsoft Certified Technology Specialist.
- Practical experience working in the deep field.
- Experience working with an external managed service provider for ICT infrastructure maintenance and support.

Functional Skills
EX-Experience with external managed service provider for ICT infrast maintenance & support
IT-Wide Area Networks (WAN)
IT-IT Satellite Communications (VSAT)
IT-IT Radio Communications (HF, UHF, VHF)
IT-IT Network Monitoring & Alerting Tools
IT-IT Telephony
EX-Field experience
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For
International Professional and Field Service jobs: Knowledge of English
and UN working language of the duty station if not English.
For
National Professional jobs: Knowledge of English and UN working language
of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

This
is a Standard Job Description for all UNHCR jobs with this job title
and grade level. The Operational Context may contain additional
essential and/or desirable qualifications relating to the specific
operation and/or position. Any such requirements are incorporated by
reference in this Job Description and will be considered for the
screening, shortlisting and selection of candidates.
Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team.
2. If you think this advert is not genuine, please report it via the Report Job link below.


Source: Brightermonday_Co

Job Function:

Requirements


Knowledges:
Assistant Ict Officer
Company:

Un High Commissioner For Refugees


Place:

Central


Job Function:

Customer Service

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