KEY RESPONSIBILITIES:
Develop and communicate a clear product vision and strategy for digital insurance products based on market trends, customer feedback and align with overall business strategy.
Manage and prioritize the product backlog, ensuring that the most valuable features are worked on and aligned with stakeholder needs and business priorities.
Work closely with Agile teams, including Scrum Masters, Developers, UI/UX Designers, QA, and other stakeholders, to ensure the successful delivery of product increments.
Collaborate with key stakeholders, including business leaders, underwriting, claims, marketing, finance, medical, legal and customer experience, to gather requirements and feedback.
Keep the customer at the center of product development, ensuring that user stories and product features meet customer needs and provide a great user experience.
Receive, investigate and resolve and/or soltuion for customer issues, complaints and/or improvement feedback.
Coordinate product releases, ensuring that they are delivered on time, meet quality standards, and comply with regulatory requirements.
Use data and analytics to track product performance, measure customer satisfaction, and inform product decisions.
Identify opportunities for continuous improvement in Agile processes, product quality, and customer satisfaction.
Work with Marketing in developing and implementing go-to-market strategies
Academic & Professional
Particulars Detail Specific Field or Qualification
Education Bachelor's Degree Bachelor's Degree RQ
Professional Qualifications Certificate /Diploma/ Higher Diploma in Insurance, Marketing and Project Management AA
Experience & Proficiencies
Total Minimum No of Years' Experience Required
3 years
Detail Minimum[1] No of Years
Digital product development 2
Insurance, Financial and/or banking Experience 2
Customer experience 1
