INDUSTRY:
AUTOMOTIVE INDUSTRY
The key areas of performance on this role are:
1. Team management
2. Customer service
3. Inventory Management
4. Sales Management
5. Administration of the Branch
6. Processes and Controls
KEY RESPONSIBILITIES
1. Team Management
• Ability to handle and manage the team to deliver on their daily tasks
• Supervision of all the staff within the branch
• Manage the performance of the team within the branch
• Work with HR department on handling staff related issues
• Encourage the team to grow by providing coaching and training
• Manage outsourced rider services to be able to deliver the goods and services to the customer on time
• Manage the security team to be able to report the correct information of items leaving the branch.
• Work with HR department to effectively manage leave and absenteeism
2. Customer Service
• Analyze customer feedback from sales executives and deal with any complains in a positive and timely manner protecting the image of the company
• Build and maintain good rapport with customers.
• Oversee overall customer satisfaction across all customer categories
• Ensure timely delivery of goods and services to the external and internal customers
3. Inventory Management
• Oversee stock control, stock levels and stock reconciliation
• Preparing reports as required
• Ensure full stock levels for the branch
• Identify the fast moving goods within the branch and ensure full stock of items is available.
• Supervise and participate in Stock take process.
• Ability to manage the inventory and stock processes and controls
4. Sales Management
• Monitor achievement of the sales team at the branch
• Provide feedback, support and coaching to the branch sales team
• Forecast annual, quarterly and monthly sales revenue
• Analyses data to identify sales opportunities
• Cultivate effective business relationships with executive decision makers
• Monitor sales activities at the counter
• Be able to sell and achieve personal sales targets
• Check the daily reports for the field sales team
• Ensure prompt responses to client queries on the online platforms
• Fill quotations and sourcing for local available products that are not in stock
5. Administration of the Branch
• Work with the cashier to confirm daily cash and cheque payments
• Process Credit notes for customers and confirm returned goods
• Carry out regular checks of the entire premises and other assets.
• Ensure that the premises are clean and aesthetically appealing at all times.
• Ensure that all company assets are well maintained and accounted for
• Ensure opening and closing of the branch on time.
• Keep all staff updated of the information from the top management
6. Processes and controls
• Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods
• Evaluate the processes and come up with better ways of working to ensure efficiency of work for the team.
Qualifications, Knowledge and Skills for this role:
• A minimum Diploma/Degree in Business Management, Sales, Automotive Engineering, Supply Chain
• At least 3-4 years experience in a similar role preferably in the Automotive Industry
• IT Savvy with quick understanding of ERP systems
• Sales experience in Automotive industry will be added advantage
• Proactive individual who understands how to work in a fast-paced environment
• Youthful and Dynamic -Aged between 30- 40 years
• Strong Leadership skills
• Excellent people skills- someone who can command respect and get respect in return from the colleagues
• Excellent team management skills/team leader skills
• Ability to plan, monitor & forecast for resources in the branch, reconcile cash &product and monitor product movements.
• Service delivery orientated with strong commercial awareness.
• Good people management skills and ability to motivate a team to achieve set targets.
• Excellent teamwork, interpersonal and conflict resolution skills.
• High level of energy, integrity and dependability with a strong sense of urgency and being results-oriented.
• Able to identify opportunities for innovation and implementation of best practices.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on timely information and analyses.
This role requires the job holder to directing all operational aspects of the branch not limited to Sales, Distribution/Inventory, customer service, human resources and administration in accordance with the company’s objectives by providing trainings and coaching, supervision, development and motivating staff.
