Job Summary
Applications are invited from qualified persons for the above vacant position.
Minimum Qualification:Bachelor
Experience Level:Senior level
Experience Length:5 years
Job Description/Requirements
Reporting To:General Manager
People reporting to BM:TL, Pos, Super Agents, Front Office Officer, Office Assistant, BDM/BDO, Tele sales
Specific Duties & Responsibilities:
Branch Management
• Lead and direct the development and implementation of the branch’s strategic plan and budgets
• Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets
• To lead any branch projects ( Process changes, sales… etc.) and support the launch of new products
• Responsible for the smooth running of the branch by planning branch activities.
• Responsible for preparation and submission of daily, weekly and monthly reports to management.
• Ensure client's files are in safe custody and Ensure safe custody of branch assets
• Ensure branch Office management affair (office arrangement, security)
• Responsible for supervision of MCL activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and policies.
Relationship Management
• Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
• Promote high level of customer service culture among the branch staffs for potential acquisitions.
• Maintain sound relationships with all new clients and maintain business relationship with all existing clients to increase retention rate.
• Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the retention rate and to ensure high customer satisfaction.
Marketing and Disbursement
• Achieve branch target per month set targets.
• Proactively market and generate business through Individual and SME client recruitment on disbursement.
• Stimulate branch growth through marketing of Mwananchi’s products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
• Ensure all data is properly keyed into the system on time.
• Monitor loan approvals and the loan status of the branch, i.e. disbursements, repayments and appraisals.
• Responsible for loan appraisals and recommendations as per policy.
Risk Management and Compliance
• Delinquency management in view of maintaining portfolio quality at acceptable levels. Monitor the portfolio quality on daily basis and proactively institute remedial actions.
• Oversee credit risk framework, implement credit strategies, policies and procedures in line with the Mwanachi’s corporate strategy and ensure compliance.
• Maintain high quality portfolio by ensuring on time payments of loans and being zero tolerant to arrears.
• Initiate repossession through head of debt recovery.
• In charge of moto vehicle auction.
• Vet loans on compliance and approve at a branch level
Human Capital
• Responsible for supervision of the branch staff.
• Responsible for recruitment of branch staff in liaison with HR department.
• Ensure staff members in the branch are well acquainted, and adhere to the company policies and procedures.
• Train and supervise Team Leaders and their Marketing Executive, Ensure proper time management, Motivate, inspire, coach and develop branch staff to achieve set goals.
• Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.
Legal Issues
• Record statements with the lawyer for any upcoming court case
• Prepare affidavits for court sessions
• Attend court sessions and witnessing
Any other duty assigned to you by Management.
Important Safety Tips
1. Do not make any payment without confirming with the BrighterMonday Customer Support Team.
2. If you think this advert is not genuine, please report it via the Report Job link below.
