Branch Operations Manager - Trm Branch At Hf Group

Principle Accountabilities
To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
To approve transactions by confirming suitability to minimize losses
To review transactions by confirming the transactions against system-generated reports to ensure accuracy
To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills
Technical competencies:
Product Knowledge
Supervisory skills
IT skills
Numerical skills
Banking skills
Analytical skills
Report writing skills

General competencies:
Teamwork
Communication skills and attention to detail.

Minimum Qualifications, Knowledge and Experience
Education:Business degree in Accounting
Experience:Three years in a supervisory role in Financial institutions