Business Analyst At Cdl Human Resource

Details of the offer

To extract data from call center systems, analyse it and generate meaningful business information and reports that allow the business to identify business needs and business solutions that are consistent with the Customer Experience goals and targets Organization Structure (must include who this position reports to)

Key Responsibilities
Identify the data that is required to deliver business information requirements in respect to customer experience.
Gather and analyse data, compiling analysis reports to support management decision making
Use data modelling practices to analyse business data, macro data, industry trends and general macro-economic data
Assess impact of macro-economic trends in the telecommunication industry and on our client and prepare informative reports for management consumption
Analyse on-going operations and identify key areas where operational improvements can drive the financial performance of the business
Communicate and present results in formats that accurately reflect data
Investigate results achieved to ensure accuracy of data
Principal Outputs for this role
Accurate and informative daily, weekly and monthly operational reports that help management to increase efficacy in handling customer transactions.
Accurate reports, using reliable data and data sources
Timely delivery of dashboards to stakeholders (consistency) that highlight areas warranting action
Reliability of dashboards

Requirements
Qualifications- Academic and Professional
Bachelor's Degree in Business or related field

Experience
At least 2 years relevant experience in similar position


Nominal Salary: To be agreed

Source: Myjobmag_Co

Job Function:

Requirements

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