Job Details Country Chief Executive and Regional Chief Executive Job Purpose To provide assistance to the CE and Regional CE, both in the day-to-day management of the workload as well as in any strategic and business matters, by providing guidance and sound advice on any maters pertinent, prioritising and managing issues that have escalated to the CE’s Office and keep abreast of any relevant developments or issues that impact the bank. This role acts as a sounding board to the CE, sharing the overflow of work and acting as a consultant on all matters required. Key Responsibilities/Accountabilities Customer ComplaintsProvide a swift and efficient response to customer’s complaints that have been escalated to the CE & Regional CE, ensuring efficient resolution and promoting customer service excellence and driving the client centricity agenda.Agenda managementManage the CE's & Regional CE, agenda, prioritising pressing matters that require his/her direct attention and addressing any challenges or issues that can be resolved without further escalation. To act as a gatekeeper to the CE & Regional CE ,releasing his time to key and critical matters and relevant stakeholder engagements.Research and insightsConduct research in a multitude of subjects, at a macro and micro level, in order to ensure that the CE & Regional CE has all the required information in hand for stakeholder engagements, communications, events, interviews, etc. To provide insights that enable to CE & Regional CE to gain a good understanding of any matter and can engage with any stakeholder with confidence.CommunicationsProduce communications and speeches for the CE & Regional CE, ensuring relevance and quality. It is required that any communication or speech is ready for immediate use by the CE & Regional CE.Executive supportProvide support in the preparation of key events and forums attended by the CE & Regional CE by preparing all the key points that are to be addressed and compiling the required reports, ensuring alignment with key strategic imperatives and driving the right agenda in each event or forum.Advice and guidanceAct as a sound advisor and consultant to the CE & Regional CE through the sound understanding of the organisation’s context and strategy, unpacking key challenges and/or opportunities, options and choices and potential implications (both positive and negative). To assist the CE & Regional CE to make informed decisions.Cycle managementManage the reporting cycles for the CE & Regional CE, including the monthly Kenya Leadership Council reports, quarterly Board packs and annual report. To compile the sections that are allocated to the CE & Regional CE, ensuring adherence to reporting requirements, quality and bearing of the information presented and sharpness of the communication channelled by the CE & Regional CE.Executive collaborationWork closely with the transformation, compliance, governance and branding executives to ensure alignment with the CE & Regional CE agenda and strategic imperatives.Project managementManage and drive key projects and initiatives critical to CE & Regional CE, ensuring these are executed as per plan and create the expected impact. These projects and initiatives foster and promote the CE & Regional CE and the organisation’s reputation and image and might required the collaboration across functions, therefore this role needs to influence and drive the agenda with key stakeholders.Networking and collaborationManage a strong network of people that are key for the CE & Regional CE and the organisation, through the sound understanding of the organisation and external context where the organisation operates, in order to ensure that for any new initiative, challenge or opportunity the right people are identified and connected.Committees, forums and work groupsParticipate in key meetings related to strategic initiatives, in order to keep updated on any relevant developments or risks. To provide continuous feedback to the CE & Regional CE, highlighting any areas that require his/her direct intervention.Ad hoc supportSupport the CE & Regional CE in any relevant matters, in order to drive the function’s agenda and achieve strategic objectives for the organisation. Preferred Qualification and Experience Minimum qualification: Masters Degree or Post Graduate Degree in Business Commerce or equivalent.15 years Experience: The role requires a seasoned, holistic professional with considerable business acumen and understanding of the organisation and industry, gained from a track record of 10+ years in advisory roles, who is capable of providing insights and guidance to the executive.The role requires an experience professional with a sound understanding of local, regional and international economic forces, gained through research and insights gained in key strategic roles.Other preferred qualifications, certifications or professional memberships: MBA and degree one or more of the following areas: Economics, Finance, Law, Political Economy, Journalism, Psychology
