Job Summary
We're looking to expand our customer service team who will be handling customer enquiries through phone call and email and improve the department
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:2 years
Job Description
ABOUT US
We are one of the largest tyres and automotive parts distributor/supplier/retailer based in Kenya. Our major brand is Maxxis Tyres. We are looking for you to join us in increasing our customer base, improve customer experience and bringing more customers on board.
Job Responsibilities
We’re looking at expanding our customer service team, who can help us in increasing our customer base, meet the customer’s needs, serve customers online and offline by providing product and service information; resolving product and service problems.
Job Role
· Attend to customers by answering product and service questions; suggesting information about other products and services.
· Opens customer accounts by recording account information
· Escalate information to the respective department
· Build sustainable relationships of trust through open and interactive communication
· Generate sales leads
· Maintains customer records by updating account information.
· Resolves product or service problems by clarifying the customer's complaint through phone, email and/ or social; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
· Maintains financial accounts by processing customer adjustments.
· Recommends potential products or services to management by collecting customer information and analyzing customer needs.
· Prepares product or service reports by collecting and analyzing customer information.
· Contributes to team effort by accomplishing related results as needed.
· Manage large amounts of incoming calls
· Go the extra mile to engage customers
· Answer questions about warranties or terms of sale
Minimum Experience
· Minimum of 2 years’ experience as a call centre agent
· Business-related degree will be an added advantage
· Knowledge and experience of Freshdesk will be an added advantage
· Must be self-driven
· Good communication skills
ABOUT US
We are one of the largest tyres and automotive parts distributor/supplier/retailer based in Kenya. Our major brand is Maxxis Tyres. We are looking for you to join us in increasing our customer base, improve customer experience and bringing more customers on board.
Job Responsibilities
We’re looking at expanding our customer service team, who can help us in increasing our customer base, meet the customer’s needs, serve customers online and offline by providing product and service information; resolving product and service problems.
Job Role
· Attend to customers by answering product and service questions; suggesting information about other products and services.
· Opens customer accounts by recording account information
· Escalate information to the respective department
· Build sustainable relationships of trust through open and interactive communication
· Generate sales leads
· Maintains customer records by updating account information.
· Resolves product or service problems by clarifying the customer's complaint through phone, email and/ or social; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
· Maintains financial accounts by processing customer adjustments.
· Recommends potential products or services to management by collecting customer information and analyzing customer needs.
· Prepares product or service reports by collecting and analyzing customer information.
· Contributes to team effort by accomplishing related results as needed.
· Manage large amounts of incoming calls
· Go the extra mile to engage customers
· Answer questions about warranties or terms of sale
Minimum Experience
· Minimum of 2 years’ experience as a call centre agent
· Business-related degree will be an added advantage
· Knowledge and experience of Freshdesk will be an added advantage
· Must be self-driven
· Good communication skills
