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Call Centre Manager

Call Centre Manager
Company:

Sky-Swift

Place:

Nairobi, Nairobi Area

Job Function:

Customer Service

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Details of the offer

Job requirements
Bachelor’s Degree preffered.

Minimum of 3 years of management experience

Customer service experience preferred

Customer centric behavior

Strong people management and development skills

Ability to mentor, coach and motivate others

Strong communications and presentation skills

Responsibilities

Manage the day to day running of the Call Center.

Ensure calls are responded to at the appropriate time.

Resolve and escalate customer’s issues on time.

Keeps equipment operational by following established procedures, reporting malfunctions.

Reports to the head of operations.

Job Requirements
Required education

Required relevant work experience

Required languages:

Source: Fuzu
Job Function:

Requirements

Call Centre Manager
Company:

Sky-Swift

Place:

Nairobi, Nairobi Area

Job Function:

Customer Service

Report this offer

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