Job Objective
To deliver exceptional customer service, foster a warm and welcoming environment, and oversee daily operations while motivating and leading a dedicated team to attract and retain customers.
Key Responsibilities
Ensure guests enjoy a safe and comfortable stay.
Handle inquiries professionally via phone, email, or in person.
Maintain cleanliness and high standards across all camp areas.
Address guest complaints promptly and courteously.
Oversee daily administrative tasks and operational logistics.
Monitor and manage maintenance issues and third-party contractors.
Maintain effective stock management of camp supplies.
Train, supervise, and manage staff, ensuring smooth operations.
Implement health and safety measures and act as the point of contact during emergencies.
Uphold company policies, procedures, and licensing laws.
Qualifications
Proven track record of managing operations in a tented camp or similar setting.
Strong leadership, organizational, and communication skills.
Ability to maintain high service standards while handling day-to-day challenges.
Knowledge of health, safety, and operational protocols.
Experience Required: 5+ years in a similar role
