Career Opportunities: Customer Relationship Manager (45831)

Our People Are Our Greatest Resource
Salary: Competitve

Viridor is one of the UK’s leading recycling, renewable energy and waste management companies. We put waste into action, transforming it into high quality recyclables, raw materials and energy. This is an exciting time to work at Viridor. We are at the forefront of the UK’s green economy and we use smart people and technology to deliver our vision, bringing people together to give the world’s resources new life.

We are looking for a Customer Relationship Manager to join our team in Bonnyrigg, working 37.5 hours a week Monday to Friday.

The Customer Relationship Manager will develop existing accounts through growth and retention. You will sell Viridor’s full-service portfolio and use innovation to enhance relationships, increase revenue and enhance profitability. You will deliver an outstanding customer experience to your accounts through structured account management processes.

You’ll maximising the retention of customers through the Threat to Terminate Process. The Customer Relationship Manager will work closely with the Collections Business Units in terms of prioritising existing customers to be targeted, and work alongside the Customer Service Advisor Team with respect to upselling opportunities, unsafe bins and the retention of customers, ensuring customer satisfaction is achieved.

Additionally, you will develop an in-depth knowledge of the local market, competitors, products, services, innovation, industry developments and legislative changes.

Our Ideal Customer Relationship Manager:

Demonstrate a successful track record of managing and enhancing customer relationships and revenue
Experience in handling and negotiating threat to terminate customers
Astute commercial acumen
Knowledge of waste and recycling industry preferred
Resilient, Self-motivated and able to work under pressure
Ability to build strong relationships and influence others
Excellent negotiation skills
Full UK Driving Licence

At Viridor, we invest in our people to reward them for their hard work. That’s why we have a host of company benefits available to you when you join, including an enhanced pension scheme where we match up to 7% of your earnings, depending on how much you put in. We also offer free eye tests and safety eyewear where needed, as well as a whole range of cinema and retail discounts across stores, hotels and holidays. To keep you fit and healthy, you’ll have access to discounted gym memberships, a Cycle to Work scheme and our range of health plans with Simply Health. To protect your wellbeing, we also have a 24/7 employee helpline offering emotional support and advice.

To view the role profile which outlines the person specification and full list of responsibilities, please click here.