Job Summary
Answering incoming phone call, Responding to enquires, Reporting and resolving problems and complaints via phone, mail and social media in a high-volume contact center setting.
Minimum Qualification:Diploma
Experience Level:Entry level
Experience Length:1 year
Job Description
Society Vision: To redefine financial wellness
Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading countrywide, fast growing and licensed DTS (Deposit Taking Sacco). In order to achieve the planned growth, the Sacco is looking for a qualified and competent person to fill the following vacancy:
CHANNELS EXPERIENCE OFFICER- 1 YEAR RENEWABLE CONTRACT (4 POSITIONS)
Job Summary:
Reporting to the Customer Experience Manager, the job holder the key responsibilities will be:
Duties and Responsibilities
1. Answering incoming phone calls,
2. Responding to enquires,
3. Reporting and resolving problems and complaints via phone, mail and social media in a high-volume contact center setting.
Qualifications
1. Diploma from a recognized Institution of Leaning;
2. Excellent command of written and spoken English and Swahili;
3. Knowledge of customer service principles and practices;
4. Must have worked in Stima Sacco continuously for the last one (1) year.
5. Excellent data entry and typing skills.
6. Customer focus.
7. Excellent keyboard and data entry skills.
8. Good telephone manner with a clear speaking voice – as most of their work will be done over the telephone.
9. Good communication skills and the ability to build rapport with the customer.
10. Ability to work well in a team.
11. Ability to multitask.
Qualified applicants should send their Application Letter and Detailed CVs on or before5pm on 14th February 2020 indicating the position applied for as the subject line.
Only Shortlisted Candidates will be contacted.
Society Vision: To redefine financial wellness
Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading countrywide, fast growing and licensed DTS (Deposit Taking Sacco). In order to achieve the planned growth, the Sacco is looking for a qualified and competent person to fill the following vacancy:
CHANNELS EXPERIENCE OFFICER- 1 YEAR RENEWABLE CONTRACT (4 POSITIONS)
Job Summary:
Reporting to the Customer Experience Manager, the job holder the key responsibilities will be:
Duties and Responsibilities
1. Answering incoming phone calls,
2. Responding to enquires,
3. Reporting and resolving problems and complaints via phone, mail and social media in a high-volume contact center setting.
Qualifications
1. Diploma from a recognized Institution of Leaning;
2. Excellent command of written and spoken English and Swahili;
3. Knowledge of customer service principles and practices;
4. Must have worked in Stima Sacco continuously for the last one (1) year.
5. Excellent data entry and typing skills.
6. Customer focus.
7. Excellent keyboard and data entry skills.
8. Good telephone manner with a clear speaking voice – as most of their work will be done over the telephone.
9. Good communication skills and the ability to build rapport with the customer.
10. Ability to work well in a team.
11. Ability to multitask.
Qualified applicants should send their Application Letter and Detailed CVs on or before5pm on 14th February 2020 indicating the position applied for as the subject line.
Only Shortlisted Candidates will be contacted.
