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Chief Ict Officer - End User Support At Kisumu County

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Company:

Kisumu County

Place:

Information Technology

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Details of the offer

Ref:KSM/CPSB/2020/034
Responsibilities
Understanding, in depth, the business application systems used in the county. For example: IFMIS, LAIFOMS, ERP, Revenue Management System e.t.c;
Installation of county application systems and rolling out upgrades of the same;
Providing 1st level user support on county systems in respective stations;
Creating user accounts and assigning adequate user authorizations in assigned stations;
Taking backups in case of available interface in the application front end;
Training identified staff on county systems usage and to maintain records and organize training in case of outsourced system support;
To undertake advanced administration tasks as required e.g to support problem resolution/troubleshooting the systems;
Ensuring that only approved business application and database management system software are installed on desktop computers and laptops as per approved application policy;
Providing capacity planning, monitoring and maintenance of designated systems;
Monitor system performance trends analysis on application systems;
Monitor the performance of service providers for the outsourced county systems as per signed service level agreement and maintain records;
To ensure that applications are a maintained in a manner that supports delivery of services to multiple platforms, resilience and performance;
To ensure continuity of the business process supported by one or many applications;
To support the development teams in deploying applications and solving problems;
Work in collaboration with other technical staff in the department for problem resolution;
Any other lawful duties as may be assigned from time to time.

Qualifications
Diploma in any of the following fields: Computer Science; Electrical/Electronics engineering or its equivalent from a recognized institution.
A Bachelor degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems or other ICT related disciplines from a recognized Institution is an added advantage;
The Kenya Certificate of Secondary Education with at least a C plain.