Chinese - Mandarin Speaking Customer Service Associate

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:
**Customer Service Associate
Principal Accountabilities:**
• Assist with knowledgeable support to customer requests across all products and channels
• Provide immediate and accurate response to customer contacts on social media, phone, e-mail and live chat
• Deliver first time resolution to customer requests up to authority and permission levels
• Create and constantly develop unique positive personal relationships with the client’s esteemed Customers
• Maintain customer profiling and communication database history for all the customers
• Ensure that customer transactions are completed accurately and timeously
• Promote other products and services where appropriate
• Active outbound calling to develop the lifetime value of the customer
Qualifications, Experience and Knowledge:
• Diploma/ Degree in Marketing or any other relevant field
• At least 2 years’ experience in a similar role.
• Fluency in English and Mandarin is a
MUST
• Ability to work under pressure in a fast-paced environment
• Excellent sporting knowledge particularly in football
• Possess a strong teamwork ethic
• Excellent communication and numeracy skills
• Proficient in MS Office including e-mail, live chat and SMS communications
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• Flexible in shifting schedule
Interested candidates are requested to forward their updated CVs clearly stating the subject heading “
Customers Service Associate
”. Indicate your current and expected remuneration (
MUST
), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.
Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering highest quality of service to our client’s High Value Customers