Chinese - Mandarin Speaking Customer Service Associate At Virtual Hr

Job Description
Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:
Principal Accountabilities:
Assist with knowledgeable support to customer requests across all products and channels
Provide immediate and accurate response to customer contacts on social media, phone, e-mail and live chat
Deliver first time resolution to customer requests up to authority and permission levels
Create and constantly develop unique positive personal relationships with the client’s esteemed Customers
Maintain customer profiling and communication database history for all the customers
Ensure that customer transactions are completed accurately and timeously
Promote other products and services where appropriate
Active outbound calling to develop the lifetime value of the customer

Qualifications, Experience and Knowledge:
Diploma/ Degree in Marketing or any other relevant field
At least 2 years’ experience in a similar role.
Fluency in English and Mandarin is a MUST
Ability to work under pressure in a fast-paced environment
Excellent sporting knowledge particularly in football
Possess a strong teamwork ethic
Excellent communication and numeracy skills
Proficient in MS Office including e-mail, live chat and SMS communications
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
Flexible in shifting schedule

Interested candidates are requested to forward their updated CVs clearly stating the subject heading “Customers Service Associate”. Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.
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