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Claims Manager

Claims Manager
Company:

Aig Kenya


Details of the offer

Manage, control and support all Claims activities in Kenya. Liaison for claims between all relevant stakeholders to ensure quality of performance, efficiency and protection of the bottom line.
QUALIFICATIONS:Bachelor’s degree of Commerce/LLB or equivalent

ACII/CII professional qualifications a must have.

EXPERIENCE:

Minimum of 10 years experience managing a Claims operation which includes management of consumer and commercial claims

Experience developing and executing Claims strategies

Operating and infrastructure development experience (eg systems, service centers, regulatory support)

Knowledge of relevant country laws, legal codes, court proceedings and government regulations

Working knowledge of a multinational organization is highly recommended.

Working in a matrix reporting structure will be an advantage

Responsibilities

1. Enhance corporate profitability by review and/or management the following areas of the claim’s operations:Loss ratios

Adequacy of loss reserves

Recoveries

Litigation

Loss adjustment expenses

Vendor management

2. Establish and maintain excellent levels of customer service, with particular attention to:

Responsiveness – speed of service delivery

Quality of service rendered

Explore and implement process improvements, automation opportunities

3. Maintain operational efficiency through:

Setting and monitoring of benchmarks in key performance areas

Maintain a satisfactory closing ratio

Explore and implement process improvements, automation opportunities

Management of third-party vendors

Set authority limits in accordance with roles and responsibilities.

4. Ensure adherence to best practice guidelines

5. Intervene as needed in major or contentious claims

6. Ensure adherence with and implementation of all claims compliance controls as required

7. Executive responsibility

Participate in senior management meetings

Participate in development and implementation of company strategy

Provide the business with relevant claims statistics including trends, large losses etc.

8. Financial and corporate governance to ensure cost efficiency including budget management

9. Audit and Compliance

Ensure adherence to claims compliance / risk requirements

Ensure adherence to regulatory and compliance requirements

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 10 years

Required languages:
English (Spoken: fluent | Written: fluent)


Source: Fuzu

Job Function:

Requirements

Claims Manager
Company:

Aig Kenya


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