Client Experience Executive At Crystal Recruit

Responsibilities:Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.Promptly respond to enquiries from all channels including emails, phones, and all social media outlets.Do follow ups.Record all complaints received/report, inform the management about them, and document their resolutions.Attend to walk-in clients promptly, respond to their needs and advise them of the company services accordingly.Assess and recommend various ways to appreciate clients from time to time to improve client experience.Maintain and manage corporate clients.Prepare and submit weekly and monthly role-based reports.Perform any other duties as may be assigned to you by management.RequirementsA degree or diploma in a business-related field from a recognized institution1-2 years' working experience in customer service field.IT Background will be an added advantage.Excellent customer service skillsAbility to proactively anticipate client needs and advise them accordingly.Confidentiality and ability to maintain client information private.Excellent communication skills; written and verbal.Understanding of social media management and platformsAbility to work under minimum supervision and/or self-supervise.Good in multi-tasking