Client Service Representative Intern

A client service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help clients. They’re patient, empathetic, and passionately communicative. They love to talk. Client service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Client feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to client care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve client complaints.

The target is to ensure excellent service standards, respond efficiently to client inquiries and maintain high client satisfaction.

?Requirements

Proven client support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Client orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess clients’ needs to achieve satisfaction

Build sustainable relationships and trust with client accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/client service team sales targets and call handling quotas

Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of client interactions, process client accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage clients

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 6 months

Required languages:
English (Spoken: fluent | Written: fluent)
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