Client Support Setup Specialist

Details of the offer

Join Our Rapidly Growing Team as a Client Support Setup Specialist (Implementation Specialist)!
Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem?
After experiencing a phenomenal 600% growth last year, we're on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.
Why You'll Love Working With Us: -Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients.
-Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce.
-Work alongside a team of passionate professionals who will inspire and support you.
Your Role: As our Client Support Setup Specialist, you'll be instrumental in: -Configuring and optimizing customer service platforms to meet client needs.
-Enhancing implementation processes to deliver exceptional client service.
-Creating and maintaining detailed setup tutorials and SOPs.
-Auditing and optimizing platforms for peak performance.
-Providing support to Onboarding Specialists with platform-related queries.
-Reporting on progress and analytics to keep the team informed.
What We're Looking For: -Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred.
-Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication.
-Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc.
is a plus.
-Attributes: Detail-oriented, self-starter with high energy and motivational skills.
Technical Requirements: Personal PC or laptop with at least 15 Mbps for upload & download speed.
Perks & Benefits: -$5 USD/hour -Relax and recharge with paid time off.
-Comprehensive health insurance and dental benefits.
-Recognition and rewards for your hard work.
-Enjoy the flexibility of a permanent full-time remote setup.
How to Apply: Ready to make an impact?
Apply now by pasting this link into your browser: forms.gle/Fg3vUUj7V5G8Rsiw5 Application Code: JAZZHR Note: Only applications submitted through the provided link will be considered.
Powered by JazzHR


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

Marketing Executive- Emea At Pepperstone

We are in search of a dynamic and drivenMarketing Executivewho shares our passion for elevating Pepperstone's brand visibility and expanding our presence in ...


Pepperstone - Nairobi Area

Published a month ago

Digital Marketer At Stellar Human Resource Solutions

Our client a trusted leader in emergency and hailing services are on the hunt for aDigital Marketerwho can drive their online presence, engage their audience...


Stellar Human Resource Solutions - Nairobi Area

Published a month ago

Social Media Manager And Content Creator At Morsan Hr Consulting

The main role of the Social Media Manager & Content Creator will be creating compelling content across various formats (written, visual, and multimedia) and ...


Morsan Hr Consulting - Nairobi Area

Published a month ago

Marketing Attache At Kilimall

Duties & Responsibilities: Assist in creating and executing marketing, communication, branding, and promotional activities. Develop new social media campaign...


Kilimall - Nairobi Area

Published a month ago

Built at: 2025-02-09T04:07:27.481Z