The Community and Youth Mobilization Adviser is primarily responsible for organizing, coordinating, monitoring and in some cases leading activities that contribute to target audiences adapt appropriate health behaviors related to HIV and AIDS, Maternal and Child Health, Malaria, TB, Family Planning, and Nutrition. S!he will facilitate exchanges of good practice between communities and districts, liaise with District Health Office, Civil Society Organizations, Non-governmental Organizations, partners, and community stakeholders in the public and private sectors. The Advisor will regularly report on progress with the community and youth mobilization work to the Department of Health at district,community and to RHITES-N LangoProject.
Required skills and experience
Experience and deep comfort levels in the adolescent and sexual and reproductive health field, and especially nuances around rights, gender, safeguarding, and ethics
Ability to maintain sharp focus on meeting our ultimate goal: enhanced youth agency and improved sexual and reproductive health outcomes for adolescents
Community management experience, and especially in an intercultural, sexually diverse context, as well as a solid understanding of online etiquette and good practices for managing members who act in ways that go against community culture or participation guidelines
The ability to design systems and processes
Experience helping a diverse range of people (from adolescents to Executive Directors, Government officials, funder, media, different ages, different cultures) articulate their needs, challenges, and aspirations; connect and collaborate with others; and learn new skills
Strong technology skills: the candidate must know experience using, or the have the ability to learn and use new software and apps (Airtable and Discourse, for example) — and help others to do the same
Ability to work as part of an international team across different time zones
Skills and experience that provide an added advantage
Deep understanding of human centered design, including critiques and variations (service design, equity-centered community design, liberatory design, etc.)
History and connections with youth organizations and activists in the global south
Coaching, mentoring, and pedagogical approaches that support professional development
Community organizing, movement- / coalition- / network-building, and advocacy experience
Change management (introducing new technologies, processes, or practices)
Experience “working open” or “working out loud”
A philosophy and set of practices around managing diverse remote teams
A Bachelors or Masters degree in Marketing, Community Development, or a related field would be an added advantage
Responsibilities
1. Advance learning and facilitate knowledge sharing(in cooperation with the HCDExchange Director, West Africa Regional Coordinator and Senior Technical Advisors)
Facilitate the HCDExchange learning agenda— Orchestrate the community members to lead different parts of the learning agenda, staying in touch with working groups, members, surfacing their agendas, connecting community members with the right resources
Develop participatory strategies to translate knowledge and learning into practice
Build processes and designing activities (challenges, sprints) and templates for various media (audio clips, blog summaries, Zoom call highlight reels, etc.) that enable working groups to summarize learning and generate outputs at a regular cadence.
Facilitate the process of deciding how we’ll articulate our practices (for example by creating a shared collection of resources such as, stories, experiences, tools, cases, documents, and problem solving methods)
Being closest to the community’s assets and contributions, work in close coordination with other team members to harvest, curate, and share knowledge products and learning summaries (case studies, success stories, best practices, learning articles, etc.) towards promoting better understanding, knowledge and learning within the HCD+ASRH community with the ultimate objective of contributing to a culture of learning
Define the practical outputs and impacts of the community(establish parameters for the assets that the community of practice would work together towards such as the HCD+ASRH Evaluation Standards, HCD+ASRH evidence database, developed HCD+ASRH practice, etc.)
Undertake innovative initiatives on website content such as: creating YouTube videos or podcasts interviewing key players and developing relevant knowledge products around HCD+ASRH practice and influence
Solicit HCD+ASRH content, products, and materials from the community and provide a platform to share them
Coordinate development and dissemination of evidence and key learnings within the HCD+ASRH community (through webinars, website and other platforms) Includes soliciting for content from the community
Draft and/or contribute to developing blog posts, updates, and articles for publication
2. Build, serve, and connect the community
Implement and evolve the community strategy— Operationalize and advance the community strategy and support documenting.
This will include:
Acting as a community feedback conduit, advocating for adapting the strategy to evolve in alignment with members’ needs
Coordinating with the Program Monitoring, Evaluation & Learning Analyst to develop and track objectives and key results (monitoring metrics) and document the learning and rationale behind any strategic shifts
Identifying risk areas and ideating solutions in collaboration with the leadership team
Animate the community, serve members, and engage champions— Act as the community’s lead facilitator, inspiring and connecting prospective, new, and existing members around shared values and objectives, and helping them contribute and derive value from their participation.
Responsibilities will include:
Develop action pathways, messaging, and facilitation guides for key member groups, outlining their journey from first point of contact onwards and establishing the processes, tooling/ templates, and messaging to engage and serve them
Orient new members and point them to the people, organizations, and resources that meet their needs, making introductions where necessary
Promote the community and its assets — people, organizations, projects, ideas, skills — and connect it to the broader ecosystem
Identify and celebrate champions, encouraging them to take leadership roles within the community (volunteer facilitator, topic lead, working group lead, etc.)
Help remote teams collaborate effectively
Seed and identify discussion topics (from HCDExchange leadership, emerging organically from the community, based on current events, around HCD tools/frameworks, etc.) and facilitate conversations
Create links with other HCDExchange digital and social media, in collaboration with the Digital Communication Consultant
Represent the HCDExchange in other communities
Model values and set the tone— Set the tone of what the community looks and feels like by creating a culture, modeling values, and being mindful with language and semantics.
This includes:
Demonstrate equity, inclusion, diversity in design and sexual health to promote the democratization, localization, and mutualization of HCD+ASRH
Facilitate the development and documentation of socially constructed values
Maintain community participation guidelines and develop processes to address problematic behaviors
3. Platform management, community technical infrastructure, and event production- Oversee platform management & technical infrastructure
This includes:
Based on key user profiles (youth, designers, evaluators, governments, ASRH program implementers, etc.)
Configure and optimize the HCDExchange’s platform (powered by Discourse), features, categories, taxonomies, and information architecture (IA)
Coordinate with Digital Communications Consultant, the Francophone / West Africa Regional Coordinator, and the Senior HCD Advisor to test and refine the user experience between the platform, website, newsletter, and any other digital channels
Troubleshoot any technical issues with members, identifying and coordinating with IT/support services, as needed
Maintain membership and events lists and manage community technologies, such as MailChimp, Slack, and Airtable
Produce and promote events— With a focus on developing efficient systems and excellent experiences, support event moderators, panelists, speakers, guests, and participants in a number of digital and in-person formats (see list below). Collaborate with the Digital Communications Consultant to promote HCDExchange events.
Webinars (using Zoom features such as breakout rooms, ability to ask questions, etc.)
Instagram Live/Facebook Live/Youtube Live broadcasts
Masterclasses
Podcasts
Town halls (bringing together youth and high-level stakeholders, like funders and government)
Monthly community calls/meet-ups
Metrics and reporting— work with the Program Monitoring, Evaluation & Learning Analyst to track and document key metrics and analytics for across all HCDExchange engagement platforms and convenings. Analyze data and provide recommendations for decision making.
Job Requirements
Required education
: Post-graduate education
Required relevant work experience
: 5 years
Required languages:
English (Spoken: fluent | Written: fluent)
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