Complaints Management Officer I

Complaints Management Officer I
Company:

Independent Policing Oversight Authority (Ipoa)


Complaints Management Officer I

Details of the offer

The position is responsible to the Head of Complaints Management through
the Senior Complaints Management Officer
Job Specifications

For appointment to this position, an officer must have: -

• Served for a minimum period of three (3) years in the grade of

Complaints Management Officer II;

• Bachelor’s degree in any of the following disciplines: - Law, Criminology,

Dispute Resolution, Psychology or equivalent qualifications from a

recognized institution; and

• Certificate in computer application skills

Required Behavioural Skills

• Candidates must be a person of integrity, demonstrate excellent

interpersonal skills and be a team player;

• Demonstrated high ethical standards;

• Be an effective communicator with excellent negotiations skills;

• Excellent knowledge of relevant computer software and applications.

Responsibilities

i. Receiving complaints against and by the Police and making necessary records of the same;
ii. Screening and processing of all complainants;

iii. Attending to and advising complainants on ways to resolve the

complaints;

iv. Assessing complaints to ensure documents in support of each complaint

are submitted to the Authority;

v. Coordinating and supporting the Case in take committee to determine

the admissibility of complaints received;

vi. Implementing systems and processes for efficient processing and

management of complaints against the police;

vii. Monitoring and updating complainants on the status of their complaints

especially the ones referred to IAU for further action;

viii. Conducting preliminary inquiries on complaints received and

contacting police stations and other relevant agencies with the aim of

obtaining information and requisite documentation;

ix. Analysing and referring complaints to relevant agencies;

x. Assisting in the promotion of proactive resolution of complaints against

the police through ADR;

5

xi. Receiving, uploading and up-dating data into the Complaints

Investigations Management System (CIMS) and other records;

xii. Ensuring all correspondence and records are up to date and filed

accurately in respective files;

xiii. Responding to inquiries by complainants and providing appropriate

feedback;

xiv. Assisting in preparation of various department reports as and when

required;

xv. Any other duty that may be assigned from time to time by the Authority;

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
Want to see how you rank against other applicants?
Get detailed analysis on Fuzu Instant Feedback
YouVS
Sign up to learn more


Source: Fuzu


Area:

Requirements

Senior officer, intelligence development

Administrative/Secretarial Jobs in Kenya The Financial Reporting Centre (FRC) (Kenya’s Financial Intelligence Unit) is established under section 21 of the...


Nairobi Area

Published a month ago

Pharmacist

Job Summary The requirement for Appointment i. Bachelor of Pharmacy Degree (B Pharm) from an institution recognized by the Pharmacy and Poisons Board. ii...


Central

Published a month ago

Asistencia técnica para la incorporación de la perspectiva de género en el cooperativismo

Duties and Responsibilities 1. Contribute technically to the development of programme strategies in the area of Women’s Economic Empowerment (WEE) in Kenya...


Nairobi Area

Published a month ago

Front desk representative

Job Summary We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You...


Nairobi Area

Published a month ago