The compliance officer will be responsible for enforcing policies and procedures for minimizing debt, initiating debt recovery measures, including product repossession. They will work closely with the field sales coordinators and community field officers in ensuring compliance procedures are followed, and will also advise on risk management measures. Additionally, the compliance officer will advise, oversee, and train the Mwezi Solar staff and agents on debt minimization/recovery procedures and will be responsible for investigations related to possible non-compliance.
Key responsibilities and accountabilities:
On an ongoing basis, review, interpret client debt records for onward action
Maintain accurate records of all debt collection activities
Collect outstanding debts from debtors and achieve collection targets
Review collection queue to perform collection activities accordingly.
Contact debtors and implement repayment schedules and terms.
Maintain security and confidentiality of company and customer information.
Follow legal requirements during debt collections to avoid legal issues.
Attend educational programs for professional growth and skill development.
Respond promptly and comprehensively to both client and internal inquiries
Provide reporting on revenue and debtors as and when requested
Provide daily, weekly and monthly reporting.
Perform other duties as delegated from time to time by management
A diploma holder in co-operative management/ banking/finance (not accounting)/credit management, business management, economics or its equivalent or a relevant field.
Must be a resident of lake basin region or willing to relocate to assigned duty station within the region.
At least 1-year experience working in collections and debt recovery in micro finance or sacco’s. With both in-house as well as field proven experience in debt collection.
Knowledge of relevant legal requirements possess strong interpersonal, communication, negotiation and analytical skills
Should be a self-motivated team player who enjoys negotiating with customers for win-win situations.
Must have proven ability to develop relationships with agencies necessary to make recovery work successful.
Must have the ability to work with strict deadlines be computer literate.