Consumer Protection Officer

Consumer Protection Officer

Insurance Regulatory Authority Of Kenya (Ira)

Consumer Protection Officer

Details of the offer

Responsible for receiving and implementing effective complaint handling policies and procedures
Education and knowledge
Bachelors degree in a business or insurance related field;

ACII/AIIK Insurance qualifications; and

Proficiency in ICT


Five (5) years’ relevant experience;

Specialist knowledge and experience in consumer protection; and

Knowledge of insurance


Consumer Protection
Register complaints, acknowledge receipt and initiate the process of dispute resolution

Classify and categorize registered complaints

Maintain a data-base and continuously track and monitor the status of all complaints against documented performance standards

Prepare periodic reports showing detailed statistics and trends on complaints received

Resolve complaints from the public

Review outstanding complaints and initiating follow up to ensure resolution

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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