Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Royal Service Agent At Fairmont Hotels & Resorts

Job DescriptionThe Royal Service Agent is the heart beat of the hotel operation. Reporting to the Assistant Front Office Manager, responsibilities and essent...


From Fairmont Hotels & Resorts - Nairobi Area

Published a month ago

Alternative Distribution Channels Manager At Old Mutual Kenya

Job DescriptionDevelop, implement/execute and monitor alternative distribution channels strategies to drive business growth and enhance the company's distrib...


From Old Mutual Kenya - Nairobi Area

Published a month ago

Royal Service Agent

Job Description The Royal Service Agent is the heart beat of the hotel operation.  Reporting to the Assistant Front Office Manager, responsibilities and esse...


From Fairmont - Nairobi Area

Published a month ago

Customer Service Team Leader At Bic

Main Responsibilities:External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding....


From Bic - Nairobi Area

Published a month ago

Contact Center Agents At Securex

Contact Center Agents At Securex
Company:

Securex


Details of the offer

Job SummarySecurex Agencies (K) Limited is seeking to recruit a new member in our dynamic Team. The Contact Center Agent will be responsible for ensuring 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.Duties and Responsibilities Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal PointsOperates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidentsServes as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal PointsOperates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phonesFrequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the driversMonitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocolsConduct daily checks to ensure that all client’s security monitoring , tracking and operating systems are functional and reports any faults to the client’s Security SpecialistMaintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs Providing customers with the organization’s service and product information.Completing call notes and call reports as necessary and updating them.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Give feedback to the client on complaintConduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued. Minimum Requirements and Competencies Bachelor’s degree in information Technology, Security Management, or a Business related fieldDiploma/Certificate in any Customer Service courseMinimum of 3 years’ experience working in busy Call Center within a commercial business setting.Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications Proficiency in the use of social media platforms, multiple communication equipment such as HF, VHF, UHF Radios, satellite phones etc.Ability to multi taskReport writing experience


Source: Whatjobs

Requirements


Knowledges:
Contact Center Agents At Securex
Company:

Securex


Built at: 2024-03-29T06:30:03.788Z