Contract Manager

Contract Manager

G4S Kenya

Contract Manager

Details of the offer

Effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers is achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Knowledge and Qualifications
A degree in Business Management or any other relevant qualification

Understanding of the Kenya market and legislation,

Five years experience in operations dealing with people

Technical Skills
Financial acumen

Conflict Management


Microsoft Word – Intermediate level

Microsoft Excel – Intermediate level (Advance level are advantageous)

Microsoft PowerPoint – Basic level

Google suite of products

Behavioral Skills – Management
Awareness of the marketing environment

Delivering strategy

Driving change

Leading people

Delivering performance

Working with complexity

Managing professionally

Customer thinking

Collaborating and Co-operating


Effective Management of the contract financial performance
Drive revenue growth by Identifying new business opportunities in the sphere of operations through an integrated security solutions approach

Demonstrate a thorough understanding of the competitor environment faced by the branch

Gross Margin Management and implement cost saving controls

Ensure Labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register

Ensure Overhead controls according to set targets

Achieve Price Increases and contract profitability according to set targets

Achieve existing revenue growth

Assist debt management i.e. enforcing the credit policy

Efficient and effective operations management
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices

Ensure that resources are optimally deployed

Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities

Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments

Ensure that operators within the contract are properly equipped to handle assignments e.g. JDs, training, resources

Effective people Management
Maintain excellent employee motivation , performance management and engagement

Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action

Resolve disputes or disagreements promptly

Proper allocation of staff to positions to fulfill contract requirements within the branch

Ensure appropriate level of employee training and development

Adhere to G4S rules, regulations and procedures by the operators

Ensure maintenance of customer service levels
Make regular liaison and scheduled meetings with the customer

Address customer requests and complaints promptly

Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments

Ensure that all assignments in the branch have post instructions and emergency procedures

Properly investigate incidents and recommend preventive measures

Ensure that assignments within the contract are properly supervised

Ensure that the staff deployed within the branch are properly trained and equipped to undertake assignments

Ensure Health and safety at work
Appoint a Safety Champion, ensuring he or she has attended training

Ensure that supervisors’ job specifications set out their responsibilities for safety

Ensure that safety performance measurement and review is conducted in detail at Branch level

Ensure that a positive safety culture is fostered and developed in their branches

Ensure that all accidents, incident and near misses are reported and investigated

Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for values awards to the MD/HRD.

Ensure the safe operation of equipment

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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