Job Summary
We're looking to expand our customer service team who will be handling customer enquiries face to face, through phone call and email.
Minimum Qualification:Diploma
Experience Level:Entry level
Experience Length:2 years
Job Description
About Us
We are one of the
largest tyres and automotive parts distributor/supplier/retailer based in
Kenya. Our major brand is Maxxis Tyres. We are looking for you to join us
in increasing our customer base, improve customer experience and bring more
customers on board.
Job
Responsibilities
We’re looking at
expanding our customer service team, who can help us in increasing our customer
base, meet the customer’s needs, serve customers online and offline by
providing product and service information; resolving product and service
problems.
·
Attend to
customers by answering product and service questions; suggesting information
about other products and services.
·
Opens customer
accounts by recording account information
·
Escalate
information to the respective department
·
Build sustainable relationships of trust through open and
interactive communication
·
Generate sales leads
·
Maintains customer
records by updating account information.
·
Resolves product
or service problems by clarifying the customer's complaint through phone, email
etc. determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.
·
Process orders,
prepare correspondences and fulfill customer needs to ensure customer
satisfaction.
·
Maintains
financial accounts by processing customer adjustments.
·
Recommends
potential products or services to management by collecting customer information
and analyzing customer needs.
·
Prepares product
or service reports by collecting and analyzing customer information.
·
Contributes to
team effort by accomplishing related results as needed.
·
Manage large
amounts of incoming calls
·
Go the extra mile
to engage customers
·
Answer questions
about warranties or terms of sale
Requirements
·
Minimum of 2
years’ experience in customer service
·
Customer service
skills
·
Sales skills
·
Diploma in Business-related
field will be an added advantage
·
Knowledge and experience
of CRM software will be an added advantage
·
Must be self
driven
·
Good communication
skills
About Us
We are one of the largest tyres and automotive parts distributor/supplier/retailer based in
Kenya. Our major brand is Maxxis Tyres. We are looking for you to join us
in increasing our customer base, improve customer experience and bring more
customers on board.
Job
Responsibilities
We’re looking at
expanding our customer service team, who can help us in increasing our customer
base, meet the customer’s needs, serve customers online and offline by
providing product and service information; resolving product and service
problems.
·
Attend to
customers by answering product and service questions; suggesting information
about other products and services.
·
Opens customer
accounts by recording account information
·
Escalate
information to the respective department
·
Build sustainable relationships of trust through open and
interactive communication
·
Generate sales leads
·
Maintains customer
records by updating account information.
·
Resolves product
or service problems by clarifying the customer's complaint through phone, email
etc. determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.
·
Process orders,
prepare correspondences and fulfill customer needs to ensure customer
satisfaction.
·
Maintains
financial accounts by processing customer adjustments.
·
Recommends
potential products or services to management by collecting customer information
and analyzing customer needs.
·
Prepares product
or service reports by collecting and analyzing customer information.
·
Contributes to
team effort by accomplishing related results as needed.
·
Manage large
amounts of incoming calls
·
Go the extra mile
to engage customers
·
Answer questions
about warranties or terms of sale
Requirements
·
Minimum of 2
years’ experience in customer service
·
Customer service
skills
·
Sales skills
·
Diploma in Business-related
field will be an added advantage
·
Knowledge and experience
of CRM software will be an added advantage
·
Must be self
driven
·
Good communication
skills
