Customer Care Representative

The Employee shall have the following duties and responsibilities:
Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:
Call customers to obtain accurate user data for registration

Answer customer queries and escalate user issues during the calls to the right channel

Follow-up with customers to address any confusion with registration

Maintain Customer Database & SMS platform
Data entry and organization/cleaning

Conduct basic analysis on customer care statistics and create simple daily reports

Support & System Improvements
Support other departments in regards to customers info and service

Identify area for improvement and bring issues to the team’s attention as well as helping to follow-through with solution implementation

BURN Ambassador
Always maintain integrity and be a positive ambassador for BURN
Strive for continuous improvement for our services that we offer our customers
Maintain an open and receptive attitude when receiving feedback and suggestions
Continuous improvement for our services and the experience that we offer our
customers.

Responsibilities

Requirements(E – essential, D – desirable):
E- Excellent verbal communication and interpersonal skills
E- Highly organized, punctual, and professional
E- Proactive attitude and takes initiative to problem solve
E- Experience in customer-facing tasks (customer care, direct sales, relation management, etc
E- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
D- Experience in leadership role and/or organizing events
D- Knowledge of BURN products

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)Swahili (Spoken: fluent | Written: fluent),
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
Compensation
Salary range:Up to KSh1,000
KES 1000 PER DAY
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