Are you ready to take on a critical role in fraud detection and prevention? We're looking for a Junior Fraud Analyst (customer engagement) to join our fraud team in Kenya. This is a customer service-focused position where 80% of your time will be spent speaking directly with customers and gathering crucial information to combat fraud.
This role isn't for a data scientist but for a proactive communicator who will engage with customers over the phone, ensuring that issues are understood, escalated when necessary, and resolved efficiently. You'll also play a key part in analyzing and documenting the data you collect during your calls to provide actionable insights.
