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Customer Experience Advisor

Customer Experience Advisor
Company:

Pigiame


Details of the offer

Job Summary

Support of the Customer Experience & Operations team

Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:2 years
Job Description/Requirements

Our Vision
We build Africa’s most valued marketplaces.

Your Mission in our Vision
Ensure the highest level of satisfaction from user inquiries
To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
Help curate high-quality listings which both buyers and sellers can trust

Reporting into:Head of CX and Operations

Key Responsibilities
Respond to customer inquiries from all communication channels
Resolve problems encountered by users and provide help and advice on using PigiaMe’s services
Keeping accurate records of discussions or correspondence with customers;
Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
Upselling and cross-selling PigiaMe products to clients.
Review listings requiring moderation on a regular basis and approve and reject according to PigiaMe’s quality standards
Review online listings on a regular basis to identify any listings online in error and correct
Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
Work with the Product team to conduct user research as needed
Other duties as assigned by the Head of CX and Operations or Company

Key skills and competencies
Skills:
Strong proficiency in MS office
Strong proficiency in English, both verbal and written

Competencies:
Experience working in a call center is an added advantage
Outgoing personality, strong interpersonal skills, networker
Creative problem solver
Has attention to detail, punctual
Is accountable, has a sense of responsibility

Key Relationships
Management Team
Product team
Employees
External customers and merchants
Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team.
2. If you think this advert is not genuine, please report it via the Report Job link below.


Source: Brightermonday_Co

Job Function:

Requirements

Customer Experience Advisor
Company:

Pigiame


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