Job Summary
Oversee and coordinate operations activities ensuring service excellence and customer satisfaction while ensuring compliance with our internal processes and the Government’s statutory regulations.
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:3 years
Job Description/Requirements
Oversee and coordinate
operations activities ensuring service excellence and customer
satisfaction while ensuring compliance with our internal processes and
the Government’s statutory regulations. Liaise closely with execution
team to drive the business performance of the product to maximize the
P&L results and develop the business on a short and long-term
perspective.
We offer
At Maersk, you’ll be
part of a global team motivated by bringing food and commodities to
people in every corner of the world. We do this through close
partnerships with our valued customers, who trade everything from
seafood and fruits, to clothes, electronics and cars! No matter our role
in the Region our end goal is to simplify the lives of our customers.
This is done through seamless processes, best in class digital
solutions, and great customer service! So, we offer:
i. Results orientation
ii. Improved commercial and leadership capabilities
iii. Interaction within broader Area for best practice sharing
iv. Creating network within the global organization
v. Understand market and customer drivers
Moreover,
you will expand your ability to deal with a wide range of customers and
enrich your market and logistic products knowledge while enhancing
Maersk's leadership position and contributing to the continuous success
of the organization in the region.
Key responsibilities
• Maintain close contact with assigned key clients and respond to any queries arising in service delivery
•
Coordinate with our field operations to ensure excellent service
delivery to guarantee sustainable business relationship with both the
agents and the clients
• Drive the team’s operations by planning
duties with field team and other functions as when field jobs arise.
Follow up via field visits to ensure work is done effectively and
efficiently to the client satisfaction
• In liaison with the Head of
Department, execute business development strategies for weekly/monthly
customer performance reviews
• Flag any direct or indirect costs that have a negative impact to profitability
• Dispatch of customer invoices
• Offer solutions to customer queries and disputes
•
Execute the company’s overall objective through collaboration with
other team members, other functions and supervisor/department head
• Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager
We are looking for
• Good communication and collaboration skills
• Experience in logistics industry
• Stakeholder Management
• Customer orientation
• Agility
• Be able to effectively prioritize workload
• Attention to detail
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