Customer Experience Officer At M.P. Shah Hospital

Manage patient and visitors' queues using the (QMS) queue management system.Respond to all incoming calls at the customer care desk and making the appropriate transfers.Direct patients to the departments appropriately as recommended by the nurses or doctors.Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be taken.Provide accurate, valid and complete information to patients' enquiries.Handle complaints, provide appropriate solutions and alternatives to patients within the time limits and summarise the patient feedback.Direct requests and any other issues to the designated resource.Organize workflow to meet customer timeframes and avoid any unnecessary delays in queues to minimize the turnaround time.Maintain the appearance of the entrance and reception area at all times.