Customer Liaison Officer

Customer Service Jobs in Kenya Syngenta is a leading science-based agtech company. We help millions of farmers around the world to grow safe and nutritious food, while taking care of the planet. Role PurposeDeliver good internal & external customer service for all sales & logistics related activities & build a high levels of customer loyalty & satisfaction by identifying, anticipating and resolving customer service , Inventory , and inland Logistic related issues in a timely manner.AccountabilitiesCustomer Facing Provide pro-active customer facing and communication.Deputize Customer Service Lead.(ICS , SPS ,CORN ,ADAMA , SEEDCARE).Customer service lead , ADAMA portfolio.Be responsible in end to end Corn business support .Be responsible on end to end Triangulation business support.Generate and share customer statements with Key Account Managers , Follow through , linking finance and customer service.Logistics & Inventory Control Secure execution of commercial policyPrepares the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps.Lead projects in Supply Chain QualificationsCritical Knowledge: A Supply Chain qualification or a relevant business degree.Project Management (PMP or equivalent)A sound understanding of Supply Chain processes in a large organisation.A wide appreciation of Information TechnologyAn understanding of Logistics Critical Skills This role needs to demonstrate a high level of alertness, accuracy and integrity.Strong analytical and communicastion skills are a prerequisite.Creativity as well as strategic / forward looking thinkerKeen to details , Self drive and Motivated Critical Experience At least 2 years’ experience in a busy Supply Chain and Or Finance environmentDirect experience in IT based systems in a large / multinational organization.Working with teams with significant cross-functional interaction.Ability to meet strict reporting deadlines and working under minimal supervision Key CompetenciesFor the RoleCritical Success Factors/Key Challenges In First 12 Months Working with database and reconciliationProject Management skillsExperience in Iscala , SAP , MRH and Enterprise Data Warehouse (EDWH).Deputize Customer service lead by Q2 2021Prepare the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps BY Q3 2021Lead Triangulation process, ADAMA , order management & processing by Q4 2021