Customer Relationship Manager

Customer Relationship Manager
Company:

Vestas Kenya


Customer Relationship Manager

Details of the offer

The Service department is responsible for service, service sales and maintenance of the wind turbines within South Africa. The department has an open and informal culture, where teamwork and good communication is the key to our achievement. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.
The Service department consists of a Service director, a Service manager, an Operational excellence Specialist, a manager CRM and a Personal assistance to the Service director. The position of Customer Relationship Manager reports directly to the Team Lead CRM.

Responsibilities

Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts

Be the customer's primary contact for commercial and contractual issues in Vestas when a turbine is under an operation and maintenance (O&M) contract

Support Customer Support Engineers in resolving customer issues, providing contractual and commercial support

Identify additional sales opportunities and provide service sales department with accurate information about customer interests

Act as counterpart to customer's asset manager

Own the contract; making sure that Vestas deliver according to the contract and contracts are renewed

Ensure contracts are performing financially to budget, encouraging the operations teams to maximize availability and minimize costs

Liaise with customers to ensure all contract fees are paid on time

Be part of relevant Key Account cross functional team as necessary

Sales of aftermarket services

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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Source: Fuzu


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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