Customer & Sales Engagement Specialist

About Us: We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences.
As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support.
If you're proactive, results-driven, and passionate about turning inquiries into conversions, this role is for you!
Role Overview: As a Customer & Sales Engagement Specialist , you will serve as the bridge between customer service and sales.
Your role will involve proactively assisting customers, recovering abandoned carts, and maximizing revenue opportunities while ensuring a seamless and satisfying experience.
Key Responsibilities: -Engage with customers via phone, live chat, email, and SMS.
-Provide product recommendations and upsell to increase conversions.
-Recover abandoned carts and follow up with potential buyers.
-Assist with customer inquiries, subscriptions, cancellations, and returns.
-Track interactions and meet sales and engagement KPIs using CRM tools.
Qualifications: -At least 1 year of experience in sales, customer support, or e-commerce.
-Strong communication skills with the ability to persuade and engage customers.
-Experience handling live chat, phone support, and CRM tools.
-Proven track record of meeting or exceeding sales and customer satisfaction targets.
-Adaptable, organized, and able to multitask effectively.
Compensation & Benefits: - $3-$4/hour for customer service roles , with annual increases.  (Candidates who are selected for outbound sales roles will receive a rate of $5/hour plus commissions) -PTO, health insurance (specific regions), and health stipends -Permanent work-from-home setup -Career growth opportunities in a rapidly expanding company How to Apply: APPLICATION LINK: https://bit.ly/tpcustomerservice APPLICATION CODE: CON-JAZZHR Ready to make an impact?
Apply now and help us drive customer engagement and sales success!
Note: Only applications submitted via the provided link will be considered.
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