Customer Service Assistant

An online food store located in Hardy, Kenya is seeking to recruit the expertise of aCustomer Service Assistantwho will be responsible for creating and maintaining good relationships with the clients. The successful candidatesMusthave at least3 years’working experience. Additional working experience in Customer Service is an added advantage.
n online food store located in Hardy, Kenya is seeking to recruit the expertise of aCustomer Service Assistantwho will be responsible for creating and maintaining good relationships with the clients. The successful candidatesMusthave at least3 years’working experience. Additional working experience in Customer Service is an added advantage.
Qualifications:
Musthave a relevant bachelor’s degree or diploma.

Musthave excellent organizational skills.

Musthave excellent Customer Services skills.

Mustbe a quick thinker and a problem solver.

Mustbe flexible in terms of duties assigned to them.

Mustbe willing to learn more about the organization.

Ability to work under pressure with minimum supervision.

Responsibilities

Making daily phone calls to new customers who have signed up.

Following up with any customers whose payment may have failed.

Managing the hotline for orders putting orders through on behalf of the customer.

Following up with customers’ complaints.

Website management.

Collecting feedback from clients on products.

Identifying loyal clients.

Making sure that the customer service is top-notch.

Assisting in packing orders and deliveries where necessary.

Making daily reports to the management.

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
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