QUALIFICATIONS
Bachelor’s degree/ Diploma in any field
3-4 years’ relevant experience
Strong customer service skills
Problem-solving skills
Sales admin experience
Problem-solving skills with the ability to escalate issues
Must be able to deliver and exceed expectations in a challenging environment.
Mature with ability to supervise a team
Responsibilities
Ensure Effective Project Management for all projects under your coordination
Enforce timely and effective submission of reports
Supervising a team
Processing timelines for customer LPOs to be achieved as follows:
Ensuring same-day service on all call-outs by scheduling the requests within 1 hour of the customer’s call;
Daily feedback and reporting to Customers on status of their requests upon job scheduling, during implementation and upon completion;
Embrace Speed and urgency on all customer requests;
Minimize the number of repeat jobs in a month to 0 in all client deployments;
Enforce Implementation of Preventive maintenance schedules for all SLA clients as per the PM schedule;
Ensure Monthly/Quarterly customer visits (as per SLA agreement) for all SLA Clients;
Immediate Escalation of any challenge that may affect prompt quality service delivery to customers;
Ascertain the availability of all Project Tools and in enough quantities, i.e. PPEs, Ladders, drills, laptops, tone tracers, labeling machines, and civil work tools, etc.;
Ensure representation of the company Brand by the technical team embracing branded apparel (tools, documentation, PPEs, etc.);
Ensure the carrying-out of a weekly customer satisfaction feedback
Generate SLA per month and generate monetary leads
To cross-sell from at least two deployment accounts in a week
Reviving inactive/dormant accounts by cold calling at least 10 customers per week per coordinator
Job Requirements
Required education
: Diploma, Associate's degree
Required relevant work experience
: 3 years
Required languages:
English (Spoken: fluent | Written: fluent)