Customer Service Manager Africa

Knowledge and skills: education/training, expertise, know-howPrevious Experiences on Customer Service with international companies

Scientific Background and Good Knowledge of Labs. Procedures and Financial Aspects

Master Degree in business desired, Bachelor degree preferred in Biology or related field is an asset

Scientific knowledge and bioMérieux competitors

Business orientation and strategic thinking

Ability to drive decision

Analytic and problem solving skills

SAP and Salesforce experience is major advantage

Talents and qualities:soft-skillsTeam working, Interpersonal skills, ability to manage in complex environment

Negotiation skills with multiple stakeholders, able to interact with multidisciplinary teams in a matrix environment

English Fluency is mandatory

Responsibilities

Manage Africa CS organization, supervise, coordinate and guide

Have a major contribution in bioMérieux business development by leading strategic initiatives related to customer satisfaction, sales increase, cost containment.

Create new methods (CS organization, processes… ) having a direct impact on company strategy and profitability

Drive resolutions of complex situations

Ability to communicate in complex environment and negotiate frequently on problematics with internal or external partners

Within the Africa Region ExCom, build the objectives and the means for the Africa organization, be accountable with his/her peers on the overall entity budget

Align Africa local strategy with Global Customer Service vision

Propose organization transformation to support business needs

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 7 years

Required languages:
English (Spoken: fluent | Written: fluent)
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