Customer Service Officer

Customer Service Officer
Company:

Housing Finance Group


Customer Service Officer

Details of the offer

The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintain high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention.
Minimum Qualifications, Knowledge and Experience
A business related degree from a reputable institution.

Minimum 3 years’ experience in teller duties, customer service & bank back-office operations.

Responsibilities

To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.

To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention.

To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.

To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers.

To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.
Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
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