Customer Service Officer At Madison Asset Management Services Limited (Madison Asset)

Madison Asset Management Services Limited (Madison Asset) is a fund manager, licensed by both the Capital Markets Authority (“CMA”) and the Retirement Benefits Authority (‘RBA”) to offer fund management services in Kenya. As at 31st December 2014, Madison Asset managed investments amounting to over Kshs 3.5 billion belonging to retail clients, pension funds, other institutions and high net worth individuals. The Company is part of the Madison Group Limited, which includes Madison Insurance Company Kenya Limited; one of the leading Insurance Companies in Kenya. The ultimate shareholding of the Madison Group Limited consists of some 60 individual Kenyans and locally incorporated institutions. Madison Asset was incorporated in 2001 and registered by the RBA, as a fund manager, in the same year. Since 2001, the Company has been actively involved in pension fund management and managed pension investments amounting to over Kshs 2.0 billion as at 31st December, 2014
About the Job
The customer service officer position will be located at the Company’s Head Office in Madison House. It will report to the Assistant Operations Manager and will work closely with other team members in order to ensure smooth processing of customer and business requirements.
Key Responsibilities

Key responsibilities for the position are as hereunder:
Client Registration and client record management – Input client’s registration into the system and ensure client records are maintained as per the laid down processes and within the set timelines.
Customer Query and Complaints Management – Handle customer complaints, provide appropriate solutions and alternatives within the set timelines and follow up to ensure resolution
Customer Instruction Management – Receive and verify of all customer instructions in accordance to the set guidelines.
Customer Reporting – Ensure client and agent statements are sent as per set timelines.
Office Administration roles – Manage Messengers and office mail, office calls, the reception area and ensure our licenses are up to date.

Qualifications, Experience and Competencies
Qualified candidates are expected to possess the following:
A minimum of a Bachelor’s degree in a related field.
Be detail oriented and possess strong administration skills.
Must have excellent people skills.
Have exceptional written and oral communication skill.
Ability to work independently and be flexible to work outside normal working hours.
1-year experience in customer service and Administration preferably in the Fund Management Industry.