Customer Success Manager

ILARA Health is looking for a Customer Success Manager to manage our portfolio of medical facilities clients. From post-sale onboarding to renewal, you will engage with the customer at every point of their journey. You will work closely with the Director of Customer Experience and fellow Customer Success Managers (CSMs) to ensure retention and growth of our largest accounts.

What we are looking for:

You have managed a small to medium size medical facility

You have a proven track record of ensuring customer success (adoption, renewals, upsell)

You have managed high-growth accounts

You are empathetic and customer-centered, ensuring the customer comes first

You take initiative and are well organized

You are able to identify where process needs improvement and can create process where needed

You understand when to escalate customer-facing issues to other teams

You have strong written and verbal communication skills
Responsibilities

Closely manage an expanding portfolio of medical facilities
Be responsible for the ultimate success of ILARA Health customers, including onboarding, implementation, and renewal

Work closely with medical facilities to establish clear goals and milestones in terms of utilization of the medical devices, that you and the customer will be working towards

Ensure customer loyalty by nurturing long-term partnerships

Synthesize customer feedback and work with internal teams to respond to customer needs

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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