Customer Support Associate

Job Description Position Summary The Customer/Supplier Support Associate, will report to the Manager, Supplier Support.
The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from suppliers in our client's supply chains primarily via inbound phone communications but also any other means required.
Key Requirements and Responsibilities Communicate with suppliers primarily through outbound phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided; Work directly with Assent's Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests; Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites; Validate and ensure Quality Assurance for compliance data provided by our suppliers; Willing to work a schedule that primarily aligns with EST business hours; Keep up to date with new regulations and changes in Assent's products to efficiently support suppliers accordingly; Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.
Qualifications Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;  Bachelor's Degree/Higher diploma from a recognized learning institution;  1-2 years related work experience (eg.
call centres, supplier/customer support); Proactive in Outbound.
Solid ability to manage time effectively and juggle multiple priorities at one time; Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently; Self-starter, excellent time management skills and the ability to adhere to assigned deadlines; Additional Information At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us.
If you believe in doing work that matters, we want you to join our team.
Life at Assent Wellness: We believe that you and your family's well being is important.
As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It's not all about the money – well, it's a little about the money.
We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work.
We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged.
You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you.
We offer flexible working environments for our team.
Choose a space that meets your unique needs.
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