Charlie’s Travels has grown significantly over the last 3 years: multiple offices, developing lots of new countries, new target markets and client types. To streamline our further expansion we need someone able to process our bulk of data, processes and ideas into strategic choices and new business. You will be a sparring partner and coach of all teams, find out what can be improved and be creative in finding new, pragmatic solutions and implement these. This will result in new ways of working, new team setups, tools and processes to make work more efficient and this eventually in growth. Take into account a chunk of this will be based on data analysis.
Responsibilities data collection and analysis:
Company-wide: inform company and management with better insight by further developing our dashboards, data analysis, set up new reports.
Help creating a simple attribution model for all our (online) marketing channels. Which channels create the best leads? Are there patterns to discover?
Help with our marketing automation projects (e-mail automation, forms, booking process);
Update our dashboards, come up with improvements. Sales: What are our best clients? Why? Where do we win or ‘lose’ clients and why?
Product: Look at client and business data to optimize our product offer in every country. Where should we focus on, what should we not do, where should we expand?
Operations: Develop model to easily determine best partners and way of working to improve execution and thus client experience
Other possible projects you might work on:
Support product development process.
Set up an internal wikipedia site with all relevant information for and about clients, partners, colleagues.
Implementing new software for Sales and Operations, integration project software with our website.
Increase feedback response from clients and implement corresponding changes in way of working.
: Bachelor's degree
Required relevant work experience
: 12 months
English (Spoken: fluent | Written: fluent)
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