Reporting to theManager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.
Degree in Computer Science or Technical Related Field;
With at least 4 years’ hands on Experience in Managing large databases;
Experience in Nosql databases, Mysql and other OpenSource databases platforms
Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
Experience in Linux/Unix Operating system.
Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
Attention to details and analytical thinking.
Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification
Responsibilities
Database administration and support lifecycle including backup/recovery automation/and maintenance.
Supporting the development, system test, user acceptance, training, and production database environments.
Ensure 99.99% availability maintained for all critical databases;
Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
Ensure 90% of tickets closure is maintained;
Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
Ensure Conformance to security standards for databases and data integrity;
Develop retention policies and architecture for all systems, whilst maintaining BCP;
Ensure regular reviews on ILM policies conducted;
Ensure dimensioning of systems is done periodically based on demand experienced and projected;
Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 3 years
Required languages:
English (Spoken: fluent | Written: fluent)
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