The offer is finalized

Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Similar offers

Barista At Bantu Africa Resort & Spa

Job SummaryThe Barista shall be responsible for production of all hot beverages, different types of coffee. smoothies, alcoholic and non-alcoholic drinks in ...

From Bantu Africa Resort & Spa - Nairobi Area

Published a month ago

Customer Experience Advisor At Sbm Bank

Job PurposeThe role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of ...

From Sbm Bank - Nairobi Area

Published a month ago

Marketing And Sales Assistant - 2 Posts At New Kenya Planters Co-Operative Union Plc

NKPCU/HRM/0 3 /202 4Terms of Service: Permanent and PensionableBasic Salary: Kshs. 47,714 (Minimum) – Kshs. 69,326 (maximum)Other remunerations: Based on pre...

From Ive Union Plc - Nairobi Area

Published a month ago

Customer Experience Lead At Ecosafi

As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep ...

From Ecosafi - Nairobi Area

Published a month ago

Debt Collection Call Center Manager

return to results

Company:

Mogo Kenya Ltd

Place:

Customer Service

Report this offer

Suggestions:

See more offers of employment in Customer Service

See more job offers in Nairobi Area

See more job offers in Nairobi

Details of the offer

Job Summary

We are looking for Debt Collection Call Center Manager to join our winning team

Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:2 years
Job Description

Headquartered in European Union, Mogo Kenya is part of Mogo Finance Group which is one of the leading car financing institution operating in 17 countries and with over 1,000 employees globally. Wide geographical coverage makes MOGO unique in comparison to its competitors and diversifies revenue streams in delivering an integrated set of products in auto financing; leaseback loans, car financing and Boda-boda financing.
We are passionate, ready, and committed to playing an active role in providing our clients with the fastest and most convenient vehicle, Boda-Boda financing and leaseback loans.
We are looking for Debt Collection Call Center Manager to join our winning team

RESPONSIBILITIES

Supervise team activities and processes for delivery of set targets
Monitor the quality of inbound and outbound calls to ensure professionalism and good customer service.
Monitoring and training on usage of call centre tools in the department and company’s ERP system
Ensure daily quality calls threshold are met and the outcome objectives are met.
Identify training needs and recommend/ prepare training material.
Ensure that the debt collection process flow is adhered to and comments made in the ERP System.
Process and maintain debt collection correspondence and other documents;
Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and statuses;
Submit suggestions on debt collection process improvements.

QUALIFICATIONS
University degree in a related field.
At least 2 years previous experience in the position of Call Centre team leader or similar position;
High sense of responsibility, preciseness, ability to plan and set priorities and targets;
Excellent communication skills;
Good MS Office skills
Excellent Swahili and English language knowledge.

WE OFFER
Competitive salary and monthly performance bonus
Friendly and dynamic work environment
Great opportunity to participate in building up business
Support from a professional international team
Opportunity for personal development